Shipping Policy:
Nationwide Shipping:
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Flat Rate Shipping is charged at the following rates:
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$9.95: Up to $30 in products​
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$10.95: Between $30 & $50 in products
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$12.95: Between $50 & $75 in products
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$14.95: Between $75 & $100 in products
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$17.95: Between $100 & $150 in products
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Flat $19.95: $150 or more in products
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EXCEPTION: Shipments that are unusually heavy (canned and/or bottled goods) may incur extra shipping charges. We will call you for payment should this happen
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No returns/refunds are given on any online items once purchased. Please be aware of this when ordering.
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Every package is carefully inspected for quality, accuracy, and without blemish. Damaged packages are not the responsibility of Chippy's, LLC. We will assist you by providing contact information for making a claim directly with the shipping company in question.
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Local Delivery:
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A flat rate ($9.95) delivery service is available to those who live within a 25 mile radius of Chippy's Des Moines.
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The system will determine if you are within our 25 mile rule.
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There is no delivery charge for those who spend more than $150 in one transaction.
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When your items are ready, we will call you to schedule a time for delivery.
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Chocolate:
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British chocolate (which includes Christmas & Easter chocolate) does not do good when shipping to warmer states. We do not provide cool boxes at this time. The customer assumes all risk when ordering.
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The chocolate is still fine to eat, but doesn't look as good as it normally does.
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We take care preparing your items for delivery. But please be aware that British chocolate is often fragile (especially Christmas & Easter chocolate). Chocolate that is damaged in transit (whether broken, cracked, melted, or otherwise) is not the responsibility of Chippy's, LLC and cannot be refunded by us.
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For further information or to inquire about a refund for an order you have placed, please email us at gm@chippysdesmoines.com or call us at 402-330-3020.
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